About Us

At Petsume, we believe pets aren’t just animals—they’re family. They greet us at the door, comfort us in silence, and remind us every day what unconditional love looks like. That’s why everything we do is driven by one mission: to help you give your pets the happiest, healthiest life possible.

Our story started with a simple truth—finding high-quality, trustworthy pet products shouldn’t be difficult. Frustrated by shelves filled with generic, low-standard options, we set out to create a place where every product has a purpose and every pet’s well-being comes first.

From nutritious food and durable toys to stylish accessories and wellness essentials, we carefully curate every item in our store. We collaborate with brands that share our values: Petlori, Petsboro, Petootsy, and Barkiverse. These values are upheld by a commitment to safety, sustainability, and a deep respect for animals.

Whether you're raising a curious kitten, a loyal pup, Petsume is here for every stage, every breed, and every little tail wag or purr that makes life brighter.

We’re more than a pet store. We’re a community of animal lovers committed to better care, better products, and a better world—for pets and the people who love them.

Contact

- Email: support@petsume.com (Any questions, reply within 24 hours.Available on Business Days)

- Phone: +8615991677225 (9:00am-5:00pm EST, Monday to Friday).
- Company Name: Xi'an Sibei Cross-border E-commerce Co., Ltd.
- Company Address: Room 504, Vanke Huizhi Center, No. 1159, Xifeng North Road, Yanta District, Xi'an, Shaanxi Province, China.

If you have any thoughts or suggestions to share with us, please email us at support@petsume.com